Delivery 

 When will I get my order? 

Rabbit Comic is a company that cares about preserving the environment, so its product is made on demand to avoid waste, generating a more sustainable planet for everyone. Therefore, it takes us 2 to 7 days to manufacture every detail of your item and then it is shipped. The shipping time depends on your location, but can be estimated as follows:

[Covid-19] When will I get my order? 

Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. 

Where will my order ship from? 

We work with an on-demand order fulfillment company with facilities worldwide! 

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

My order should be here by now, but I still don't have it. What should I do? 

Before getting in touch with us, please help us out by doing the following: 

• Check your shipping confirmation email for any mistakes in the delivery address 
• Ask your local post office if they have your package 
• Stop by your neighbors in case the courier left the package with them 

 If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at rabbit@rabbitcomic.com with your order number. 

 If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. 

 Orders 

 How are your products made? 

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! 

 How do I track my order? 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at rabbit@rabbitcomic.com . 

Where is the product manufactured?

Our development is done in London, England, and manufacturing is done at our factory in China.

Received the wrong/damaged product? Here's what you should do:

We apologize if the product you ordered arrived damaged or if you received the wrong item.

In our store, we prioritize your satisfaction. All products are custom-made, simplifying our return policy:
No need for product exchanges if you're dissatisfied due to an error, damage, or change of mind.

Options available:

1. Full Refund: Full payment returned.
2. Product Reshipment: A new product sent with no additional charge.

No shipping costs: No extra fees regardless of your choice.
We accept returns of products with factory defects, products that the customer chose incorrectly, wrong size or regret.

To help us address this effectively, please reach out to us by sending an email to rabbit@rabbitcomic.com within 14 days from the date of receipt. Be sure to include photos or videos highlighting the manufacturing defects of the item.

We’ll get back to you with a resolution within 3 working days.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rabbit@rabbitcomic.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rabbit@rabbitcomic.com.

 

Refund/Resend

Damages and Issues:

Please carefully inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to promptly address the issue and rectify it.

Exchanges:

Please note that we do not offer exchanges, as the product is made on demand. The quickest way to ensure you get what you want is to request a return so we can review your case and proceed with a refund or shipping of a new product if necessary.

Refunds:

Upon receiving and inspecting your return, we will promptly notify you regarding the approval status of your refund. If approved, the refund will be processed automatically back to your original payment method within 10 business days. Please note that it might take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, kindly reach out to us at rabbit@rabbitcomic.com for further assistance.

We only accept exchanges and returns of products with factory defects, products that the customer chose incorrectly, wrong size, or regret.

Request:

Please remember that you have up to 14 days after receiving the product to contact us and initiate a refund or resend request due to damages or issues. Feel free to reach out to us if you have any questions or need further assistance. Your satisfaction is important to us.

Updated on March 29, 2024.