Dear Customer,
We regret to hear that your experience with our product did not meet your expectations. We would like to clarify some points mentioned in your review to ensure there is complete transparency in our process.
Regarding the design of the print, the font was intentionally chosen to create a blurred effect, as part of the artistic style of the product. This detail is clearly displayed in the images available on our website, aiming to provide an accurate representation of what customers can expect upon receiving the product.
As for the delivery time, we understand your frustration with the waiting period. As informed at the time of purchase and also available on our website at: https://rabbitcomic.com/pages/return-policy our products are manufactured on demand, taking 2 to 7 business days for production and 6 to 9 business days for delivery. We emphasize that weekends and holidays are not considered business days. Our team is based in London, but the manufacturing takes place in another location, which can influence delivery times.
We would like to assure you that all comments on our site are authentic and come from real customers. We value honesty and transparency in all our interactions, and this is reflected in how we present our timelines, materials, and manufacturing location on our site.
We are committed to delivering high-quality products and continuously strive to improve our services and products. We appreciate your feedback, as it is essential to help us improve and better meet our customers' expectations.
Should you have any further questions or concerns, please do not hesitate to contact us. We are always here to assist you.
Sincerely,
Rabbit Comic team